FAQ
Frequentely Asked Questions
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Service
1
What are the payment methods for bulk purchases?
TT 40% deposit and balance before delivery. Others method could negotiate with your sales representative.
2
Can i visit your factory?
yeah, can you share a scedule? Then we arrange a time for pick up.
3
How does your factory do in quality control?
Strict quality policy is our strategy. Equipped with complete laboratories and professional testing instruments, it can meet higher level performance tests of various products and ensure product compliance. Improve the management system and increase the testing equipment to ensure that the quality pass rate reaches 99.9%.
4
Can I know the status of my order at any time?
Please contact our sales team, they will provide you with all the details
5
Please contact our sales team, they will provide you with all the details
We have more than 30 in head office and others in factory.
6
Can you ship it ?
We can do CFR include shipping cost to your port.
7
What are the standards for product manufacturing? Which certification standards are met?
The company has passed ISO9001 series quality system certification, CE certification, FCC certification, ROHS certification and other common certifications in the industry.
8
What kind of package will you use?
Normally we use wooden carton for export to avoid broken on the way.
9
Will you provide us the SDK with the software ?
Please contact our sales team, they will provide you with all the details
Turnstile Gate FAQs
1
Can it be more wider?(Flag type)
These models are standard and the swing type could widen.
2
Can I make the polish model?(Flag type)
We can customize for you,let me share some video
3
Can we put facial recognition inside it ?(Full Height)
yeah, could give us your facial recognition design?
4
Where is the access controller will put?(Full Height)
Mostly it will put on the top of the turnstile gate
5
What show I prepare for the full height gate?(Full Height)
Before installation,you need some tools and well prepared the power supply, then follow the steps we offered.
6
What is the delivery time for 10 sets?(Tripod)
Normally without 10 days.
7
Is counter available?(Tripod)
we can add counter in machine.
8
Can I customize the width to be 700mm?(Swing)
Yes. we can make it change and design new drawing.
9
How to install the turnstile gate?(Swing)
We have manual and guide video, contact sale to get it.
10
Can I curved my logo on glass?(Swing)
give us the image by ai.psd
11
How to conenct the main and other together?(Swing)
Follow the step to connect together?
12
What is the max height for arm?(Sliding)
Normally 1.5 meters max for arm to avoid over load.
13
What is the lane width?Can I increase the length?(Sliding)
The standard is 550mm max as too long the bar will reach to the ground and it also will cause the motor movement wear and affact the using life , otherwise over size bar will affact its balance and increase the resistance of the equipment.
14
How to package the arm ? Is it seprately?(Sliding)
yeah, for security we will keep it in the box and you can install it when received.
15
How can I connect the power?Do you have a power cable?(Sliding)
We will leave a power cable and you just connect to air switch.
16
Can I required a height 1.8 meter?(Sliding)
Too high might make the movement broken.
17
What is the machine will be if power off?(Sliding)
It will open automatically to ensure security.
18
Do you have the working software for mysql?(Software)
yeah, we have software for various parking system.
TICKET Dispenser & RFID Dispenser FAQs
1
How many tickets could print out ?(TICKET Dispenser)
It depends the length of content printing.
2
How can I install the system, will you send engineers here?(TICKET Dispenser)
Normally we will send the installation guide with all details position and cables, and on line support will offer and if you need us to go abroad to install, pls contact sales for details.
3
Can I customize my logo?(TICKET Dispenser)
Customize the size of the packaging box according to different types of products. Negotiate the specific shipping method with our sales staff.
4
How long for delivery?(TICKET Dispenser)
Mostly we keep in stock could delivery within one week.
5
What is the process of parking system working?(RFID Dispenser)
pls watch our video of rfid parking,its shown the whole process.
6
What kind of card can be used in this system?(RFID Dispenser)
Normally we use IC/ID card for this system, others we could check available or not.
7
Why need the vehicle detector?(RFID Dispenser)
The system need a vehicle detector to make sure nobody could take the card abusely.
8
Does the product have a warranty period? How long is the warranty period?(RFID Dispenser)
Our products have a one-year manufacturer's warranty.
9
How many cards can put into the dispenser?(RFID Dispenser)
Normally 150pcs card for card.
10
How can I use this devices?(RFID Dispenser)
Relevant usage videos can be found on our website.
11
How does the system communication?(RFID Dispenser)
Its communicate by TCP/IP local network cable.
12
Can I change the display content and printing content?(RFID Dispenser)
yeah, you can change it in software.
ALPR FAQs
1
Can your system could recognize our country?(ALPR)
Yes, our algrithom recognize more than 123 countries and area, our test one line address www.sztigerwong.com.Could you pls send your plate number to our email info@sztigerwong.com?
2
How about the recognition rate of our plate?(ALPR)
Please contact our sales team, they will provide you with all the details
3
What is the MOQ for alpr devices?(ALPR)
Most models in stock, and the delivery time withion 10 days even some models out of stock.
4
Can I use my own parking software?(ALPR)
If just we output the plate number to your software, its available to get a result from the recognition.
5
Can I make logo of our company on the device?(ALPR)
For quantity less than 50, we normally make a simple sticker on it, and logo would be curved if quantity more than 50pcs.
6
Can you provide technical support? Is there a contact number?(ALPR)
The products are equipped with instruction manuals. We also provide a service by on line communication tool such as wechat,whatsapp ,skype.,etc
7
Does the product have a warranty period? How long is the warranty period?(ALPR)
Our products have a one-year manufacturer's warranty.Hardware replacement free within one year if broken.
8
What is the distance for License plate recognition from the camera to the Car number plate ?(ALPR)
Its 4-5 meters normally for straight way.
9
What are the packaging and shipping conditions of the product?(ALPR)
Customize the size of the packaging box according to different types of products. Negotiate the specific shipping method with our sales staff.
10
How to install the alpr devices?(ALPR)
Pls download the installation guide from our website and ask sales to gather a aftersales service group for questions.
11
Is the product battery-powered or directly plugged in for use?(ALPR)
Direct to connect to power supply.
12
What is the requirement for computer on which we will install the Software ?(ALPR)
Our system run based on windows X64 bit with RAM more than 8G
13
Can samples be provided for free?(ALPR)
Support the sample order in discount,kindly contact the sales.
14
Is it the alpr camera with build in algrithom?(ALPR)
This camera is an capturing camera that the recognition deal by software from computer
15
What function doese your software include?(ALPR)
It include the car registration and management,authorition management,camera survilliance, report, record management.
16
Can I use our own barrier for work?(ALPR)
Yes.The system suitable use for any barrier with relay.
Shenzhen TGW Technology Co.,Ltd is the leading access control solution provider for vehicle intelligent parking system, license plate recognition recognition system and pedestrian access control turnstile and face recognition terminals.
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CONTACT US

Shenzhen TigerWong Technology Co.,Ltd

Tel: +86 0755-23773884 

E-Mail: info@sztigerwong.com

Add: Room 601-605, Building 6, 1980 Science and Technology Industrial Park,  Longhua Street, Longhua District, Shenzhen

                    

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